PRODUCTION/ FULFILLMENT TIMES
In stock items usually ship within 3-6 days.
Custom and personalized products are made to order. Estimated production times are listed in the product description. Estimated shipping time does not include production/fulfillment time.
SHIPPING DELAYS
The Saitama Sportswear are not responsible for shipping delays. We are unable to provide refunds or discounts for any delay due to shipping provider. A tracking number will be provided when you order is despatched which can be used to track your shipment.
RUSH ORDERS
If you need a rush order get in touch BEFORE placing your order and we'll do our best to meet your time frame: [email protected]
OUT OF STOCK
In the event that an item is temporarily out of stock, we will notify you of the delay and ship it as soon as it arrives back in stock or offer you a refund.
SHIPPING & HANDLING
Please note estimated shipping time does not include production/fulfillment times. Estimated production times for custom and personalized products are listed in the product description. Delivery times are estimated and not guaranteed.
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.
Please check your shipping address. The Saitama Sportswear will not be responsible for lost or misdirected packages due to incorrect addresses.
Shipping rates
We offer free shipping on orders over $500*. Shipping rates will be calculated at check out.
Standard shipping orders* will usually ship USPS First Class, USPS Priority Mail or UPS dependent on weight & size. Expedited shipping options are available at check out. International orders will usually ship USPS International First Class, DHL, FedEx or UPS dependent on weight & size.
Unfortunately, we can only ship to P.O. Boxes via economy shipping.
Estimated shipping time does not include production/fulfillment time (see Product/ Fulfillment times section)
Tracking information will be provided when your order when it is dispatched.
CUSTOMS CHARGES International orders are subject to customs, local duties and taxes. Payment of applicable duties, taxes and other fees is the customer's responsibility.
SALES TAX We are required to charge sales tax on all States that require it.
RETURNS & EXCHANGES
We are unable to provide a discount or refund for delayed orders unless the package has been lost or stolen in the mail. Custom, personalized and sale items are FINAL SALE and are not eligible for refund or exchange.
If you do need to return or exchange an item you can return full-price, unused merchandise in its original packaging with all tags attached. In stock items (not personalized or sale) are eligible for return or exchange within 14 days of receipt. E-mail [email protected] for return instructions.
All orders (including overseas orders) will be refunded in USD. The Saitama Sportswear is not responsible for any variations in exchange rates between the time of purchase and refund.
PRE-ORDERS
Pre Order Questions | Answer |
What is a pre-order product? | A pre-order product is an item that is available for purchase before its official release date. By pre-ordering, you can reserve the item in advance and receive it as soon as it becomes available. |
When will the pre-order product be released? | The release date for the pre-order product will typically be included in the product description on our website. However, please note that release dates are subject to change and we will do our best to keep you informed of any updates. |
Can I cancel or refund my pre-order? | Yes, you can cancel your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team for information on our cancellation policy. |
Will I be charged upfront for my pre-order? | Depending on the product and the payment option you choose, you may be charged upfront or at the time of release. This information will be displayed on the product page. |
How will I be notified when my pre-order is available? | We will send you an email notification when your pre-order is available for shipping or pickup, and you can also check the status of your order on our website. |
Can I change my shipping address after I've placed my pre-order? | We will do our best to accommodate any changes to your shipping address after you've placed your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team for information on changing your shipping address. |
What happens if the release date of the pre-order is delayed? | If the release date is delayed, we will do our best to keep you informed and provide you with updated information on the new release date. We appreciate your patience and understanding in these situations. |
Is there a limit to how many pre-orders I can place? | This may depend on the product and availability. Please check the pre-order terms and conditions on our website or contact our customer support team for information on pre-order limits. |
Will the pre-order price change once the product is released? | The pre-order price may be subject to change, depending on the product and the retailer. We will do our best to communicate any changes to the pre-order price in advance. |
Are there any bonuses or extras for pre-ordering? | We may offer bonuses or extras for pre-ordering, such as early access, exclusive content, or discounts. Please check the product description on our website or contact our customer support team for information on any pre-order bonuses. Thank you for considering pre-ordering with us! |
CONTACT US
If you have any questions please contact [email protected]
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